Terms of use

1. The Service

Clavio is a voice-dictation application. It records your speech, sends the audio to our servers to be transcribed into text, and can polish or rewrite that text using AI before returning it to you. It also keeps an on-device voice profile so that, in certain modes, only your voice triggers dictation. Features, limits, and supported platforms may change as the Service evolves. The Service is currently offered as a public beta and is provided without any guarantee of continued availability.

2. Your licence to use Clavio

We grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the Service on devices you own or control, for your own personal or internal business use, strictly in accordance with these Terms and any rules of the app store from which you obtained the app. This licence is the only right you receive; we reserve all other rights.

3. Eligibility & age

You must be at least 16 years old, or the age of digital consent in your country if that is higher, to use the Service. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. The Service is not directed to children under 13, and we do not knowingly allow them to use it.

4. Your account & security

You sign in with Apple or Google. You are responsible for all activity that happens under your account, for keeping your device and sign-in credentials secure, and for the accuracy of the information associated with your account. Tell us promptly at office@justetools.co.uk if you believe your account has been compromised.

5. Acceptable use

You agree not to:

• copy, resell, sublicense, rent, lend, or otherwise commercially exploit the Service beyond the personal licence in §2;
• reverse-engineer, decompile, or disassemble the Service, or circumvent, disable, or tamper with its licensing, entitlement, billing, or anti-piracy mechanisms, except to the limited extent this restriction is prohibited by applicable law;
• use the Service to create, transmit, or store unlawful, infringing, defamatory, or harmful content, or content you have no right to process;
• abuse, overload, probe, or attempt to gain unauthorised access to the Service or its infrastructure, or use automated means to access it in a way that exceeds normal individual use of your plan;
• use the Service in breach of applicable export-control or sanctions laws, or from a territory subject to comprehensive sanctions.

6. Subscriptions, auto-renewal & cancellation

• Clavio offers a free tier and a paid “Pro” subscription. Current prices and plan features are shown in the app and on our pricing page before you buy.
• Who you buy from. When you subscribe through the Clavio website or app (other than through Apple in-app purchase), your purchase is sold and processed by Lemon Squeezy, which acts as our authorised reseller and Merchant of Record. This means Lemon Squeezy is the seller of record for the transaction, handles payment processing, and calculates, collects, and remits any applicable sales tax or VAT. Your purchase is also subject to Lemon Squeezy's own terms and privacy notice, available at lemonsqueezy.com/terms. If instead you buy a subscription through Apple in-app purchase, Apple is the merchant for that purchase and the Apple-specific terms below apply.
• Auto-renewal. Paid subscriptions are billed in advance. Unless you cancel, your subscription renews automatically at the end of each billing period (currently monthly) at the then-current price, and your payment method is charged for the next period.
• How to cancel a website / in-app subscription bought via Lemon Squeezy. You can cancel at any time. In Clavio, open Manage subscription (in the app dashboard or Settings → Account), which opens your secure Lemon Squeezy customer portal — there you can cancel, update your payment method, and view your invoices. Cancellation stops future renewals and takes effect at the end of the current paid period; you keep Pro access until then.
• How to cancel a subscription bought through Apple. If you subscribed through the Apple App Store, manage or cancel in Settings → [your name] → Subscriptions on your device. Cancellation stops future renewals and takes effect at the end of the current paid period; you keep access until then.
• Free trials. If a paid subscription follows a free trial, you will be charged when the trial ends unless you cancel before then. Cancel during the trial to avoid being charged.
• Price changes. We may change prices and plan features. We will give you reasonable advance notice of any change that affects a renewal, and the new price will not apply until your next renewal after the notice. If you do not accept a price change, you can cancel before it takes effect.

7. Your 14-day cancellation right (UK & EU consumers)

If you are a consumer in the UK or the EU, you normally have a 14-day right to cancel a purchase of digital content and get a refund, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and equivalent EU consumer law, starting on the day the contract is made.

Important exception for digital content. Clavio is digital content supplied immediately. When you start a paid subscription or trial, you expressly ask us to begin providing the Service straight away (before the 14-day period ends), and you acknowledge that once the Service has begun to be supplied you lose the 14-day right to cancel for that supply. By purchasing and beginning to use the Service you give that consent and that acknowledgement. This does not affect your other legal rights, including your rights if the Service is faulty or not as described (see §10).

8. Refunds

Except where required by law or by the refund policy of the seller that handled your purchase, payments are non-refundable, and partial billing periods are not refunded on cancellation.

Website / in-app purchases (Lemon Squeezy). For subscriptions sold through our website or app, Lemon Squeezyis the Merchant of Record and handles refunds under its refund policy and applicable law. Because Lemon Squeezy collects and remits any VAT or sales tax on the sale, a refund it issues includes the corresponding tax. You can request a refund via your Lemon Squeezy customer portal (opened from Manage subscription), from the receipt Lemon Squeezy emails you, or by contacting us at office@justetools.co.uk and we will help.

Apple App Store purchases.If you subscribed through the Apple App Store, refund requests for that purchase are handled by Apple under its own policy.

Your statutory consumer rights (including those in §7 and §10) are not affected by this section.

9. Your content & our intellectual property

You keep your content.You retain ownership of your dictations and of the text Clavio produces for you (“Your Content”). You grant us only the limited, worldwide licence needed to operate the Service for you — to record, transmit, transcribe, polish, and return Your Content, including via the sub-processors described in the Privacy Policy. We do not claim ownership of Your Content and do not use it to train shared, cross-user AI models. You are responsible for Your Content and for having the right to process it through the Service.

We keep ours.The Service itself — including its software, design, look and feel, and the Clavio and Juste Tools names and logos — belongs to Juste Tools LTD and its licensors and is protected by intellectual-property laws. Nothing in these Terms transfers those rights to you beyond the licence in §2.

10. Disclaimers

We provide the Service with reasonable care and skill. Beyond that, and to the extent permitted by law, the Service is provided “as is” and “as available”. Automated transcription and AI polishing are probabilistic and can contain errors, so you are responsible for reviewing the output before you rely on it. We do not warrant that the Service will be uninterrupted, error-free, or available at all times. If you are a consumer, you have legal rights that this section does not remove — in the UK, your rights under the Consumer Rights Act 2015 (including that digital content must be of satisfactory quality, fit for purpose, and as described) apply regardless of anything in these Terms.

11. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the rights implied by the UK Consumer Rights Act 2015 that cannot lawfully be excluded; or any other liability that cannot be excluded or limited under applicable law.

Subject to that, and to the extent permitted by law: we are not liable for loss or damage that is not reasonably foreseeable, or for indirect, incidental, or consequential loss, or for loss of profits, business, goodwill, or data; and our total liability to you arising out of or in connection with the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) £100. If you are a consumer, the Service is for domestic and private use, and we are not liable for any business losses.

12. Indemnity

If you use the Service in breach of these Terms or applicable law, you agree to be responsible for, and to reimburse us for, reasonable losses, costs, and third-party claims that directly result from that breach. As a consumer, you are only responsible for losses that are a foreseeable result of your breach, and nothing here makes you responsible for our own negligence or fault.

13. Suspension & termination

You may stop using the Service and delete your account at any time from within the app (Settings → Account) or by emailing us. We may suspend or end your access if you materially breach these Terms, if required by law, or where reasonably necessary to protect the Service or other users — giving you notice where it is practical and lawful to do so. Sections that by their nature should survive termination (for example §§9–12 and §15) continue to apply.

14. Changes to these Terms

We may update these Terms from time to time. We will revise the date above and, for material changes, give reasonable notice in-app or by email before they take effect. If you continue to use the Service after a change takes effect, you accept the updated Terms; if you do not agree, you should stop using the Service and may cancel as described in §6.

15. Governing law, disputes & contact

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory consumer-protection laws of your country of residence, and you may also be able to bring proceedings in your local courts. EU consumers can also use the European Commission’s Online Dispute Resolution platform.

Questions, complaints, or disputes? Please contact us first at office@justetools.co.uk — we aim to resolve issues quickly and fairly.