A customer is waiting in your Intercom inbox, and the fastest way to answer isn’t to type — it’s to talk. Clavio listens in the background, so you read the question, say the answer out loud, and it lands in the reply box in a warm, on-brand tone. With auto-send on, it’s sent the moment you stop talking and you’re already opening the next conversation — nothing to click, no key to hold, no reaching for the trackpad. Live chat is won on how fast you reply, and speaking a reply is faster than typing one. The same voice then carries through the rest of the support loop: the private note to a teammate, the Slack escalation, the follow-up email.
Work the queue without reaching for a key
A support inbox is relentless — one conversation closes, the next is already waiting. Clavio fits that rhythm: keep it in always-on listening, or answer to a wake word or a single hotkey, whichever you prefer. There’s no app to summon and nothing to hold down, so you open a conversation, read it, speak your answer, and it drops straight into the Intercom composer. Your hands stay free to scroll the thread, check the customer’s account, or click through to the next ticket while you’re still talking. You keep the queue moving at the speed you can read and speak, not the speed you can type.
Casual-professional: warm and on-brand, still correct
A support reply isn’t a memo and it isn’t banter — you’re a real person helping a customer, on behalf of the company. So keep Clavio on a casual-professional polish for Intercom: it clears the “um,” the false starts, and the “wait, let me check” you mutter while you dig, punctuates for you so you never say “comma” out loud, and shapes what you said into a friendly, tidy line that reads the way a good support agent writes. You sound human and helpful, not stiff and not sloppy. Add your product’s own language to Clavio’s dictionary — feature names, plan tiers, the settings and menu labels you point customers to — and those land spelled right in front of the customer instead of guessed at.
Auto-send on: speak the answer, move to the next conversation
Turn auto-send on and Clavio sends the reply for you, so the moment you stop talking the message posts to the customer and your first-response clock stops. That’s what makes dictation shine in a busy inbox: you’re not typing, proofreading, and reaching for Enter on every ticket — you speak the answer and it’s gone, then you’re reading the next one. And because the casual-professional polish tidies and punctuates before it sends, what reaches the customer is a clean, on-brand line, not a raw transcript — which is exactly what makes hands-free auto-send safe to point at a public reply. A whole shift of conversations becomes something you talk through instead of type out.
One voice for the whole loop — notes, escalations, follow-ups
The public reply is one stop. Drop a private note in the same conversation to loop in a teammate, @-mention them, then switch to Slack and escalate the bug in the same voice — Clavio types into each the same way and keeps the tone right for each. When a ticket turns into real work, that same voice writes the Linear issue or the GitHub report, and the follow-up email to the customer once it’s fixed, where Clavio quietly leans a touch more formal for the email while your Intercom replies stay casual-professional. It remembers the tone per app, so one voice carries you from the live chat to the escalation to the follow-up — and since it only answers to your own voiceprint, a colleague talking at the next desk never sends a reply to your customer. That’s the whole support loop, spoken instead of typed.
Recommended Clavio settings for Intercom
| Setting | Recommended | Why |
|---|---|---|
| Activation | Always-on or wake word | The inbox never stops — always-on listening (or a wake word / single hotkey) lets you answer conversation after conversation without leaving the thread or holding a key. |
| Polish level | Casual-professional | You’re helping a customer on behalf of the company — this reads warm and on-brand, strips the filler, and punctuates for you, so replies sound human and correct, never stiff or sloppy. |
| Auto-send | On | Live chat rewards speed: the moment you stop talking, the reply sends and your first-response clock stops. You speak the answer and you’re on to the next conversation. |
| Personal dictionary | Add product, plan & feature names | Keeps your product, plan tiers, feature names, and the settings you point customers to coming through spelled right instead of guessed at, in front of the customer. |
| Voiceprint (only your voice) | On | Support teams sit together and take calls — an on-device voiceprint means only your voice sends, so a colleague talking at the next desk never fires a reply to your customer. |
Answer your Intercom inbox with Clavio
Clavio is an AI dictation app for Mac. It sits in your menu bar and types finished text wherever your cursor is — the Intercom composer, a private note, plus Slack, Linear, GitHub, and email. For Intercom you set a casual-professional tone so replies read warm and on-brand, and turn auto-send on so the message sends the moment you stop talking. Keep it in always-on listening (or answer to a wake word) to work the queue without leaving the thread, a personal dictionary keeps your product, plan, and feature names intact in front of customers, and an on-device voiceprint means only your voice sets it off — never a colleague at the next desk. Free to try: 3,000 words a month, no card, macOS 14+ on Apple Silicon. Pro is £12/month for unlimited.
Keep reading
Common questions
Does Intercom have its own dictation on Mac?
Intercom has saved replies and its Fin AI agent, but nothing that turns your own speech into a typed reply — and your Mac’s built-in dictation just drops raw words into the composer with no cleanup and no sense that you’re talking to a customer. Clavio fills that gap: it rewrites what you said into a warm, on-brand line, punctuates for you, keeps your product and plan names straight, and can send it for you.
Can I answer conversations fully hands-free?
Yes. Keep Clavio in always-on listening (or give it a wake word), turn auto-send on, and just speak your answer — it lands in the Intercom composer and sends the moment you stop talking. Nothing to open, nothing to hold, nothing to click, so you can read the thread and reply without ever touching the keyboard.
Will it sound off-brand or mangle product and plan names?
No — the casual-professional polish shapes your sentence into a friendly, correct reply without rewriting what you meant, so you read as a real support agent, not a robot. To keep the names exact, add your product, plan tiers, feature names, and menu labels to Clavio’s dictionary, and those come through spelled right in front of the customer.
Can it help me keep up with a busy inbox?
That’s exactly what it’s built for. Because Clavio listens in the background and auto-send posts for you, you speak an answer and it’s sent, then you’re reading the next conversation — no typing, proofreading, or reaching for Enter on every ticket. You work the queue at the speed you can read and talk, which is how you keep first-response times down.
Can I use the same voice beyond the customer reply?
Yes — that’s the point of a system-wide app. Clavio types into an Intercom reply or a private note the same way it types into Slack, Linear, a GitHub issue, and email, and remembers the tone per app: casual-professional for the live chat, a touch more formal for the follow-up email. One voice carries you from the customer reply to the escalation to the fix.